Use the order tracker with the confirmation email details. Tracking links appear after the carrier scans the parcel.
Open the order tracker and enter your order number plus the email address (or ZIP/postal code) used for the order. Both appear on your confirmation email.
A carrier tracking number is added after dispatch, once the courier provides a scan. During the processing window (up to 5 business days after payment confirmation) the order may show as preparing with no tracking yet.
If you checked out with an account, you can also open My Account → Orders for the same status information.
If payment cleared more than a few business days ago and there is still no update, contact us with the order number via Live Chat or email.
